Terms and Conditions

Last updated: November 12, 2025

1. Acceptance of Terms

By accessing or using the services provided by polarbit solutions limited ("polarbit", "we", "us", or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our services.

polarbit solutions limited is a company incorporated in British Columbia, Canada (Incorporation Number: BC1547199), and is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business (MSB Registration Number: C10001398).

2. Services

polarbit provides the following financial services, subject to applicable laws and regulations:

  • Card processing and payment acceptance
  • Virtual IBAN (VIBAN) issuance and management
  • Money transfer and remittance services
  • Currency exchange (foreign exchange) services
  • Crypto and virtual currency services
  • Card issuing programmes

Not all services may be available in all jurisdictions. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction
  • Have the legal capacity and authority to enter into these Terms
  • Not be a resident or national of a country subject to comprehensive sanctions
  • Not be listed on any applicable sanctions list
  • Provide accurate, complete, and current identification and business information

4. Account Registration and Verification

To access our services, you must complete our registration and verification process, which may include:

  • Providing personal identification documents
  • Completing Know Your Customer (KYC) verification
  • Providing business registration and beneficial ownership documentation (for business accounts)
  • Undergoing enhanced due diligence where required

We reserve the right to refuse service, close accounts, or limit transactions at our sole discretion, particularly where we identify concerns related to compliance, fraud, or risk.

5. Fees and Charges

Our services are subject to fees as outlined in our fee schedule, which may be updated from time to time. You agree to pay all applicable fees for services used. Fees may include:

  • Transaction processing fees
  • Currency exchange spreads and margins
  • Account maintenance fees
  • Card issuance and management fees
  • Wire transfer and remittance fees

All fees will be disclosed to you before a transaction is executed. Currency exchange rates are subject to market fluctuations and are provided on a real time basis.

6. Compliance and Regulatory Obligations

As a registered Money Services Business, polarbit is subject to and complies with:

  • Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA)
  • FINTRAC regulations and reporting requirements
  • Canadian sanctions legislation
  • Applicable provincial and federal privacy laws

You agree to cooperate with our compliance requirements, including providing any additional information or documentation we may reasonably request.

7. Prohibited Activities

You agree not to use our services for:

  • Money laundering, terrorist financing, or any form of financial crime
  • Transactions involving sanctioned persons, entities, or jurisdictions
  • Fraudulent, deceptive, or illegal activities
  • Circumventing any regulatory requirements or reporting thresholds
  • Activities that may cause reputational harm to polarbit
  • Any purpose that violates applicable laws or regulations

8. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on our website and within our services are the property of polarbit solutions limited or their respective owners. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, polarbit shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of our services.

Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the total fees paid by you to polarbit in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless polarbit, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of your use of our services, your violation of these Terms, or your violation of any applicable law or regulation.

11. Termination

Either party may terminate the service relationship by providing written notice. polarbit reserves the right to immediately suspend or terminate your access to our services if:

  • We suspect fraudulent, illegal, or suspicious activity
  • You breach any provision of these Terms
  • We are required to do so by law, regulation, or court order
  • We determine that continued service poses an unacceptable risk

Upon termination, we will process any pending transactions and return any remaining funds in accordance with applicable laws and regulations, less any amounts owed to us.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of British Columbia, Canada.

13. Amendments

We reserve the right to modify these Terms at any time. Material changes will be communicated to you via email or through our website. Your continued use of our services following any changes constitutes your acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact Information

For questions about these Terms, please contact us:

Email: support@polar-bit.com

Phone: +1 (236) 613 3935

Address: polarbit solutions limited, #700 838 W Hastings Street, Vancouver, BC V6C 0A6, Canada